Welcome to Surprises by Steph!

Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or make a purchase from our website [www.surprises.com.ng] (the “Site”).

By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information to help us serve you better.

a. Personal Information

When you visit our Site or make a purchase, we may collect the following:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment details (handled securely through third-party payment processors)
• Account login details (if you create an account)
• Communication preferences and correspondence with us

b. Non-Personal Information

We also collect:

• Browser type, device information, and IP address
• Pages visited and time spent on the Site
• Cookies and analytics data (see Section 7 below)

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders safely
• Send order confirmations and shipping updates
• Respond to your inquiries or customer support requests
• Personalise your shopping experience and product recommendations
• Send promotional emails, special offers, and gift reminders (only with your consent)
• Improve our website functionality, performance, and services

3. How We Protect Your Information

Your privacy and data security are our top priorities.

We use appropriate administrative, technical, and physical safeguards to protect your information against:

• Unauthorised access
• Disclosure or alteration
• Accidental loss or misuse

All online payments are processed through secure, encrypted payment gateways. We do not store or have access to your full payment card information.

4. Sharing Your Information

We only share your information when necessary, and never sell your data.

We may share data with:

• Trusted service providers (e.g., payment processors, delivery partners, email providers) who help us fulfil orders or communicate with you.
• Legal authorities, if required by law or to protect our rights.

All third-party partners are bound by strict confidentiality agreements and are only permitted to use your data for agreed services.

5. Your Rights

You have full control over your personal information.

You may:

• Request access to your data
• Request corrections or updates
• Request deletion (“Right to be forgotten”)
• Withdraw consent for marketing communications at any time

To exercise your rights, please contact us at privacy@surprisesbysteph.com.

6. Retention of Your Data

We retain personal information only as long as necessary to:

• Complete transactions
• Comply with legal or tax obligations
• Resolve disputes or enforce agreements

After this period, your data will be securely deleted or anonymised.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience.

Cookies help us:

• Remember your cart and login details
• Understand browsing behaviour
• Provide personalised recommendations

You can adjust or disable cookies in your browser settings. However, some site features may not work properly without them.

8. Marketing and Communication

If you subscribe to our newsletter or create an account, we may send you updates on:

• New arrivals and collections
• Special discounts and vouchers
• Upcoming events or gift seasons

You can unsubscribe at any time by clicking the “Unsubscribe” link in any email or contacting us directly.

9. Children’s Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from minors. If we learn that a child’s data has been collected, it will be promptly deleted.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, partners, or affiliates).

We are not responsible for their privacy practices. Please review their policies before sharing any personal information.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.

The updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy, please contact us at:

Email: info@surprises.com.ng

Phone: +234 808 841 4462

Head Office: Shop D4, Adeniran Ogunsanya Shopping Mall, Surulere, Lagos, Nigeria

Surprises by Steph:

Your trusted partner in creating moments of joy, love, and unforgettable surprises.