Frequently Asked Questions | Surprises By Steph

Q: How do I place an order?

Simply browse our online store, add your desired items to your cart, and proceed to checkout. You can pay securely using your preferred payment method.

Q: Do I need an account to order?

No, you can check out as a guest. However, creating an account lets you track your orders and save addresses for faster checkout.

Q: Can I change my order after placing it?

Changes can only be made within one hour of placing your order. Please contact our support team immediately via WhatsApp or email.

Q: How do I know if my order was successful?

You’ll receive an order confirmation email or message with your order details and tracking information.

Q: Can I pre-order for a future date?

Yes! You can schedule your gift delivery ahead of time for birthdays, anniversaries, or special occasions.

Q: Do you offer same-day delivery?

Yes, we offer same-day delivery within Lagos for orders placed before 12 PM.

Q: How much does delivery cost?

Delivery fees depend on your location. The exact cost will be communicated at or after checkout. Alternatively, you can choose to cater for delivery yourself.

Q: Can I track my delivery?

Yes. Once your order is dispatched, you’ll receive tracking details or a delivery confirmation message.

Q: What if the recipient isn’t available?

We will let you know before we deliver your gift package, but if you miss receiving your package, our delivery team will contact you or the recipient to arrange another convenient drop-off time. The customer will bear the cost for another delivery.